Dear user, sorry for the problem. If you're having trouble adding a device to the app, follow these troubleshooting steps:

1. Check if your device is powered on and powered on.

2.Make sure the network environment has strong and stable signals. Troubleshooting: Place your mobile phone or iPad connected to the same local network near the device and open a web page to check if browsing is smooth and stable.

3.If the network is normal but the device still fails to connect to the network, check whether the router is overloaded. You can disable a device's Wi-Fi capability to reserve the channel for resource reallocation.

4.Make sure that Wi-Fi broadcast is turned on and not hidden. Make sure your device was added over a 2.4GHz Wi-Fi band. (Check if the 2.4GHz band and the 5GHz band are using the same Wi-Fi account. In this case, we recommend configuring two accounts and during the network connection to the 2.4GHz band switch.)