Account
1. How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own Elscoot profile byclicking here to register.
2. I did not receive the activation email.
Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If this does not work, add support@rosykite.com to your white list (safe senders) and resend again.
3. I cannot login to my account.
Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by elscoot system maintenance; please wait 15 minutes and try again.4. I forgot my password
4. I forgot my password
If you forgot your password, just click the "Forgot your password?" link on “RECOVER” Page and we will send you an automated email with information on how to reset your password.
5. Can I change my email address into another one?
We will offer this function in the near future.
Member Center
1. How do I get coupons?
2. How do I use my coupons?
Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "APPLY". You can only use one coupon code per order.
Order
1. How do I place my order?
Ordering online from elscoot.net is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Bag, simply click the ‘BUY IT NOW’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
2. How long can items be stored for in my shopping bag?
The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.
3. An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
4. How do I know what size to choose?
You can check the Size Charts on the product page and view our Size Charts for easy reference.
5.What is the discount if I buy more than 10 products?
If you want to buy more than 10 kinds of products, please contact us by email（ support@rosykite.com ）, or contact us through online chat, we will offer you a discount
Order Status
rosykite Main Order Statuses
All your orders are listed in your elscoot account here.ent to appear when the content is expanded
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:
Waiting for payment:
This order is unpaid . Please feel free to pay your order now. Once we receive your payment, we will process your order.
Rests
Pending:
You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account balance and confirm whether your funds are sufficient.
Paid:
You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.
Processing :
rosykite will typically process orders 1-2 business days upon payment. Your processing order will go through the following phases .
1- Receiving and allocating items to your order
2- Inspecting your items quality
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will dispatch your order.
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 1-2 business days.”
Dispatched:
Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.
Shipped Out:
Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.
Additional Order Statuses
Cancelled:
Your unpaid order is canceled. Please feel free to replace an order anytime.
Refunded :
Your order has been refunded on our side.For PayPal payment, please allow 3- 7 working days for the transaction to be completed on your account.
Payment
1. What kinds of payment are accepted?
We accept the following forms of secure payment:
Secure Payment (PayPal / credit card payment)
2. Is my privacy and personal information secure on your site?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Pleaseclick hereto view the full details on how we protect your privacy and personal information.
3. Will I have to pay any sales tax?
Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, elscoot cannot declare purchased items as a gift or list an amount that lower than the actual product price.
Shipping
1. Do you ship to my country?
We ship orders to The United States. If you want to know more detailed information, please check the dedicated “Shipping Info”.
2. How much is the shipping cost?
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose Standard shipping;
The destination country that the package ships to;
The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
3.How do I know if the item has free shipping?
For standard shipping, you can enjoy free shipping on orders over €69 You can refer to our Shipping Info for more details
Besides, we have free shipping site-wide promotions, please stay updated with us and don't miss the big chance!
4. How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)You can refer to the related information here for more details.t to appear when the content is expanded
5. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information.
Return & Exchanges
How do I return or exchange an item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. elscoot.net is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, elscoot.net do not accept C.O.D. deliveries.
Please note the following product return requirements:
Refunds
Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.